Refund policy

Returns and refunds

To request a return, email katiebo@pryor2u.com within 7 days of delivery. Include your order number and the items you wish to return. For split-package orders, the return-request window starts when the final package in the order is delivered.

Please contact us before sending anything back. We will provide approval, instructions, and the correct return address. Items may ship from different locations and may need to be returned separately. Do not send returns to the address on your shipping label unless we instruct you to do so.

Return eligibility

Eligible clothing must be unworn, unused, unwashed, and have its original tags attached. Please retain the original packaging. Items fulfilled by Trendsi must also include the original clear garment packaging with the SKU label.

Approved returns must be shipped back within 7 days of submitting your return request. Keep your shipping receipt and tracking information.

Non-returnable items

Items identified as final sale or non-returnable cannot be returned for a change of mind. For Trendsi-fulfilled items, non-returnable categories include beauty products, bodysuits, face masks, intimates/lingerie, jewelry, swimwear, and open-pack wholesale orders.

This does not limit any rights you may have under applicable law for damaged, defective, or incorrect items.

Return shipping and damaged or incorrect items

Customers are responsible for return shipping costs for change-of-mind returns. Original shipping and handling charges are non-refundable for these returns.

If an item arrives damaged, defective, or incorrect, contact katiebo@pryor2u.com promptly with your order number and photos of the item and packaging. We will review the issue and arrange the appropriate resolution. You will not be responsible for return shipping for a confirmed damaged, defective, or incorrectly shipped item.

Exchanges

We do not offer direct exchanges. To request a different size or item, request a return for an eligible item and place a separate order.

Refunds

Returns are inspected before a refund is approved. We will email you with the outcome and issue approved refunds to your original payment method. Trendsi advises allowing 5–7 business days after receiving a return for its processing. Additional time may be needed for your bank or payment provider to post the refund.

Returns that do not meet the eligibility requirements may be declined. Please contact us before shipping any return if you are unsure whether your item qualifies.